Overview This email template is intended to provide businesses with transparency for priority 1 and/or priority 2 critical incidents. The concept is to provide a concise update within time intervals, progressing the incident towards resolution. Use Case The below matrix is a strong guideline on when to send these email comms. These numbers are industry … Continue reading Major Incident Notification Template
Practice
Kepner Tregoe Troubleshooting Methodology
Kepner Tregoe methodology is a concept of troubleshooting any type of problem one may encounter in the world. It is an incredibly useful concept for sourcing the cause of deviation and effectively solving an incident in a very efficient manner. It involves defining the dimensions of a problem; WHAT: Describe what the problem or … Continue reading Kepner Tregoe Troubleshooting Methodology
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