Overview This email template is intended to provide businesses with transparency for priority 1 and/or priority 2 critical incidents. The concept is to provide a concise update within time intervals, progressing the incident towards resolution. Use Case The below matrix is a strong guideline on when to send these email comms. These numbers are industry … Continue reading Major Incident Notification Template
Process
Exiting User / Off-boarding Form Template
Drafted an exiting user request form which is simple and effective for any IT solution. It is designed for approval authority to complete, sign and submit to IT for handling. EXIT_USER_FORMv1.3
New User / Onboarding Form Template
Drafted a new user request form which is simple and effective for any IT solution. It is designed for approval authority to complete, sign and submit to IT for handling. NEW_USER_FORMv1.3
Kepner Tregoe Troubleshooting Methodology
Kepner Tregoe methodology is a concept of troubleshooting any type of problem one may encounter in the world. It is an incredibly useful concept for sourcing the cause of deviation and effectively solving an incident in a very efficient manner. It involves defining the dimensions of a problem; WHAT: Describe what the problem or … Continue reading Kepner Tregoe Troubleshooting Methodology
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